Terms of service

These terms apply when you book home cleaning with Oak & Linen Home Cleaning through this website, by phone, or by email. By placing a booking, you accept them.

Services and coverage

We provide residential cleaning — regular house cleaning, deep cleaning, move-in and move-out cleaning, and recurring visits — in customers' homes within our confirmed service area. Coverage is limited to the ZIP codes listed on our service area page; a home outside those ZIP codes may be declined. Cleaning is performed at your property only; we are a service-area business with no customer-facing storefront.

Bookings and pricing

Your quote is based on the details you give us: the date, how often you need cleaning, the number of bedrooms and bathrooms, and the size of the area to be cleaned. Quotes for larger homes may be ranges, and homes with seven or more bedrooms are priced by custom quote. Any amount you enter at checkout is an estimate until the booking is confirmed. Optional extras are charged per item or per room at the prices shown when you select them — for example, baseboards are priced per room, and items such as refrigerators, ovens, cabinets, blinds, and windows are priced by quantity.

Payment

Payment in full is collected at the time of booking through Stripe, our payment processor. Applicable sales tax is calculated at checkout from the service address you provide. Card details are handled by Stripe and are not stored on this website. Your account shows transactions associated with your verified sign-in email.

Rescheduling and cancellations

If you need to move or cancel a visit, contact us as early as you can at hello@oaknlinenhomecleaning.com or (713) 364-9019, and we will work with you to find a new date or arrange a refund for visits that have not taken place. If we have to reschedule — for weather, illness, or equipment problems — we will contact you and agree on a new time or a refund.

Access and preparation

We need access to your home at the scheduled time. Please make sure someone can let us in, or arrange entry with us in advance, and secure pets as needed. We cannot enter a home where no one is available to provide access, and a missed visit may forfeit the booking. Areas with standing water, structural damage, or anything unsafe to work around may be skipped or rescheduled.

Health and safety

Our team cannot clean around conditions that endanger staff or equipment. Rodents, insects such as cockroaches, animal or human feces, urine, or similar hazards each incur a separate occurrence fee, which is disclosed at booking; a dead rodent is one occurrence and insects in the same home are another. Bookings where bed bugs are present are declined automatically, and the booking is canceled. We may end a visit early if unsafe conditions are discovered, and the visit will be charged for the work completed plus any occurrence fees.

Customer accounts

Accounts are created with the site's built-in sign-in and are verified by email. You are responsible for keeping your sign-in credentials private and for the accuracy of the booking details you enter. You may ask us to correct or delete your information at hello@oaknlinenhomecleaning.com; see our privacy policy for how we handle personal information.

Liability

We take reasonable care while cleaning and treat your home with respect. If something is damaged or missing after a visit, tell us as soon as possible so we can look into it. Our responsibility for any claim is limited to the amount you paid for the affected cleaning visit. We are not liable for pre-existing damage, wear, defects we could not reasonably detect, or losses from entries you did not arrange with us.

Changes to these terms

We may update these terms as our services or policies change. The updated version is posted on this page with a new date, and the version in force is the one published when you place your booking.

Contact

Questions about these terms: hello@oaknlinenhomecleaning.com or (713) 364-9019.